Return & Refund

Return & Refund Policy

At Shoppverse, we aim to provide quality and reliable smart gadgets. We carefully check and pack every order before dispatch. However, if you receive a damaged, defective, or incorrect product, we are here to help.

1. Return & Replacement Period

  • Return or replacement requests must be raised within 7 days of delivery.
  • Products must be unused, undamaged, and returned with their original packaging, accessories, manuals, and other items received with the order.
  • We may not accept returns for products that have been physically damaged, misused, modified, or tampered with after delivery.

2. Damaged or Defective Products

If your product arrives damaged or is not functioning properly, please contact us within 48 hours of delivery.

For damaged/defective products, please provide:

  • Clear photos of the product and packaging
  • A complete unboxing video, if available
  • Order ID and registered contact details

Our team will review the issue and, if approved, arrange a replacement or suitable resolution.

3. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 48 hours of delivery. After verification, we will arrange the appropriate replacement.

4. Refunds

Refunds are processed only after the returned product has been received and inspected by our team.

Once approved, the eligible refund will be initiated to the original payment method. Processing time may vary depending on the payment provider or bank.

5. Non-Returnable Situations

Returns may not be accepted in cases of:

  • Physical damage caused after delivery
  • Water or liquid damage
  • Improper use or installation
  • Missing accessories, packaging, or components
  • Signs of tampering or unauthorized repair
  • Change of mind, where the product is not eligible for return

6. Return Shipping

If the product is confirmed to be defective, damaged, or incorrectly delivered, Shoppverse will assist with the return/replacement process.

For other return requests, return shipping may be the customer's responsibility where applicable.

7. Cancellation

Orders can be cancelled only before they are dispatched. Once an order has been shipped, cancellation may not be possible.

8. Contact Us

For return, replacement, or refund-related queries, please contact our support team with your Order ID and details of the issue.

Shoppverse — Smart Gadgets. Smarter Life.